Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, addresses
• Payment Information: Payment method details (processed securely through payment gateways)
• Shipment Information: Parcel details, tracking data, delivery confirmations
• Usage Data: Browser type, IP address, pages visited, time spent on platform

2. How We Use Your Information

• Process and fulfill shipment orders
• Facilitate communication between senders, couriers, and recipients
• Process payments and manage escrow transactions
• Send shipment updates and notifications
• Improve our services through analytics and AI
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Couriers & Agents: To facilitate delivery (name, phone, addresses)
• Payment Processors: To process transactions (Stripe, PayFast)
• Service Providers: Cloud hosting, email services, analytics tools
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including encryption, secure payment processing, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Shipment data is retained for 7 years for legal and tax purposes.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your information
• Export your data in a portable format
• Opt-out of marketing communications

7. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and remember your preferences. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy concerns or to exercise your rights, contact us at:
Email: privacy@kingdombridge.co.za
Phone: +27 (0) 11 000 0000